Payment is required 30 days from the date of invoice. The booking is binding after you received a confirmation of the booking. You may substitute delegates at any time by informing QAforum. For any cancellations received in writing not less than fourteen (14) days prior to the conference, you will receive a credit of the invoiced amount to be used at another Kompetensinstitutet conference which must occur within two years from the date of issuance of such credit. No credit will be issued for any cancellations occurringwithin thirteen (13) days of the conference. In the event that Kompetensinstitutet cancels an event for any reason, you will receive a complete refund.